Datamax O'Neil H-4310X Manuel de l'opérateur

Operator’s Manual

iv Specifications...119 7.1 General...

90 H-Class 5.3.2 Level One Reset Level One reset returns the factory default settings, or if saved a Factory Setting File. To perform a Level One

H-Class 91 Adjust the Printhead Leveling Cam as follows: A. With media loaded, download your label format (or use a Test Menu format) then b

92 H-Class 5.4.2 Printhead Pressure Adjustment Printhead Pressure Adjustment should only be performed after attempting to improve print quality t

H-Class 93 • Isopropyl alcohol • Soapy water/mild detergent • Cotton swabs • Compressed air • Clean, lint-free cloth • Printhead Cleanin

94 H-Class 5.5.1 Cleaning the Printhead Never use a sharp, hard or abrasive object on the printhead. If print quality declines (symptoms can

H-Class 95 C. Allow the printhead to dry. Reinstall media (and ribbon, if needed). Plug in the printer and turn ON the Power Switch. Run a few

96 H-Class 5.5.2 Cleaning the Fan Filter On equipped models, a Fan Filter keeps dust and debris from entering the printer. To assure continued ai

H-Class 97 5.5.4 Cleaning the Media Sensing Components Paper dust and adhesive from the media can accumulate on the sensing components and produ

98 H-Class A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Raise the Cover then remove the Door and tearba

H-Class 99 C. Using a Cotton Swab dampened with alcohol, wipe the Ribbon Shield clean. D. Reload media and ribbon then close the Cover.

H-Class 1 1 Overview 1.1 About the Printer Congratulations on your purchase of an H-Class printer (hereafter referred to as “the printer”).

100 H-Class 5.5.7 Cleaning the Exterior Surfaces When soiled, the exterior surfaces of the printer should be cleaned using a general-purpose clea

H-Class 101 Use the following list of solutions if errors occur when attempting an update: Firmware Updating Error Messages Displayed Message

102 H-Class Boot Loader Update Procedure Step Displayed Message Action Comment(s) A READY Using the DOS copy command (where “filename” is the pro

H-Class 103 B. Call to get the unlock code and enter it into the printer. Turn OFF the printer. C. Turn OFF the printer. Connect your c

104 H-Class Font Download Messages (continued) Displayed Message Descriptions / Possible Causes / Solutions SYSTEM FAULT Insufficient memory spac

H-Class 105 5.9 Replacing the Printhead If the printhead needs to be replaced, follow the procedure below: • Only use a Datamax-O’Neil In

106 H-Class H. If removed, reinstall ribbon. Lower and lock the Printhead Assembly. Plug in the printer and turn ON the Power Switch. Print a Val

H-Class 107 6 Troubleshooting 6.1 Problem Resolution When a problem is encountered, the information in this section will help resolve it.

108 H-Class General Resolutions (continued) If experiencing this problem… Try this solution… External memory device is not recognized: With the mem

H-Class 109 General Resolutions (continued) If experiencing this problem… Try this solution… No power: Check the following possibilities: • Ve

2 H-Class Model and Type Feature (continued) H-4xxx Standard H-6xxx Standard H-xxxxX Tall Direct Thermal Printing X X X Downloadable Firmware Upg

110 H-Class General Resolutions (continued) If experiencing this problem… Try this solution… No print when using a software program (Test labels pr

H-Class 111 6.1.2 Warning and Fault Messages The printer displays messages when the possibility of a problem or an actual fault occurs. Dependin

112 H-Class Warning Messages Fault Messages (continued) Displayed Message Description Possible Solution(s) HEAD NEEDS CLEANING The scheduled

H-Class 113 Fault Messages These high priority messages alert you to a printer fault condition. (Alternate messages may occur when downloading fo

114 H-Class Fault Messages (continued) Displayed Message Description Possible Solution(s) HEAD CLEANING FAULT The scheduled printhead cleaning

H-Class 115 Fault Messages (continued) Displayed Message Description Possible Solution(s) REFLECTIVE MODE CANNOT CALIBRATE Consistently low

116 H-Class Fault Messages (continued) Displayed Message Description Possible Solution(s) RIBBON FAULT Two causes are possible: (1) The Therm

H-Class 117 Fault Messages (continued) Displayed Message Description Possible Solution(s) TOP OF FORM FAULT The printer could not find a TOF

118 H-Class To decode data strings the Class Series 2 Programmer’s Manual is an essential reference (see the Accessories CD-ROM). Also, some

H-Class 119 7 Specifications 7.1 General This section identifies shared parameters and features of the printer models. Embedded Bar C

H-Class 3 1.1.2 Optional Features (available except as noted) The following optional features are offered for the printer: 40 mm Media Hub (H

120 H-Class Environmental Operating Temperature Range: 32° to 100° F (0° to 38° C) Storage Temperature: 0° F – 140° F (-17° C to 60° C) Humid

H-Class 121 Printing (continued) Resolution: 203 DPI (8 dots/mm); H-4212 300 DPI (12 dots/mm); H-4310 406 DPI (16 dots/mm); H-4408 600 DPI (23.6

122 H-Class Media (continued) H-4212, H-4310, H-4408, & H-4606 Media Dimensional Requirements [1] Minimum Maximum Designator Description inc

H-Class 123 Printing Method: Direct Thermal or (optional) Thermal Transfer Speed: 2 - 12 IPS (51 - 305 MMPS); H-4212X 2 - 10 IPS (51 - 254 MM

124 H-Class Media (continued) H-4212X, H-4310X, & H-4606X Media Dimensional Requirements [1] Minimum Maximum Designator Description inches

H-Class 125 Printing Method: Direct Thermal or (optional) Thermal Transfer Speed: 2 - 10 IPS (51 - 254 MMPS); H-6210 2 - 8 IPS (51 - 203 MMPS

126 H-Class Media (continued) H-6210 & H-6308 Media Dimensional Requirements [1] Minimum Maximum Designator Description inches mm inches

H-Class 127 Printing Method: Direct Thermal or (optional) Thermal Transfer Speed: 2 - 12 IPS (51 - 305 MMPS); H-6212X 2 - 10 IPS (51 - 254 MM

128 H-Class Media (continued) H-6212X & H-6310X Media Dimensional Requirements [1] Minimum Maximum Designator Description inches mm inches

H-Class 129 Printing Method: Direct Thermal or (optional) Thermal Transfer Speed: 2 - 8 IPS (51 – 203 MMPS) Resolution: 300 DPI (12 dots/mm

4 H-Class Linear Scanner (H-4xxx and H-4xxxX models only) A CCD scanning device with data capture and integrated label voiding features to ensure th

130 H-Class Media (continued) H-8308X Media Dimensional Requirements [1] Minimum Maximum Designator Description inches mm inches mm A Label

H-Class 131 Thermal Transfer Consider three important factors when selecting thermal transfer media and ribbon combinations: • Label top coa

132 H-Class

H-Class 133 Appendix A Module Assignments, and File Handling Definitions and Messages Module Assignments Memory Module Designator Definition

134 H-Class Print File Types (see Section 4.2.3) File Type Definition / Requirements DBM A bit-mapped font file, created after download using “Fon

H-Class 135 File Handling Messages (continued) Displayed Message Description Possible Solution(s) MODULE PROTECTED The request has been denied

136 H-Class

H-Class 137 Appendix B Resolutions, Widths, Speeds, Emulations, & Custom Adjustments Print Resolutions and Widths Resolutions and Widt

138 H-Class Speed Ranges Speed Ranges and Defaults Speed Range Default Setting Model Function IPS MMPS IPS MMPS Print 2 – 12 51 – 305 8

H-Class 139 Custom Adjustment Ranges Row, Column, and Present Adjust Ranges (in dots) Model Row Adjust and Present Adjust Column Adjust Defau

H-Class 5 Option Installation The table below lists the experience needed to install the options described above. For more information, contact y

140 H-Class

H-Class 141 Appendix C RS-422/485 Port Configuration The serial port can be configured for RS-422/485 communications, and / or a +5VDC (@ 0.5

142 H-Class Communication Jumper Locations +5 Volts Jumper Location 5. Slide the Main Board into the printer and secure it with the two pr

H-Class 143 Appendix D Changing the Menu Language Different languages and / or Datamax-O’Neil-provided translations can be downloaded to re

144 H-Class B. Click the “Enable Macro” box. The following screen appears: C. Click On Column J and enter the new language, or modify an exist

H-Class 145 F. Download the generated files to the printer – one method is the DOS copy command: copy small.ls lpt1: /b G. Reset the printer

146 H-Class • After downloading a language update, Module Y is left UNLOCKED until the printer is reset or power is cycled. In this state, Module

H-Class 147 Appendix E Saving a Configuration File Configuration files save and restore printer settings, eliminating the need for special rep

148 H-Class

H-Class 149 Appendix F Ethernet Setup Because the Print Server makes IP requests at power-up, before making a network connection to the prin

6 H-Class

150 H-Class Configuration Using IP Discovery DHCP, BootP, and RARP are services that provide a method for assigning and maintaining IP Addresses. W

H-Class 151 Using the HTML Pages The resident HTML (Web) pages allow configuration of network and printer settings, status queries, and diagnost

152 H-Class

H-Class 153 Appendix G Printer Driver and Port Setup Install the Printer Driver and Port software according to the host’s operating system.

154 H-Class Windows 95/98 Driver and Port Installation (continued) 5 Browse to the “\DRIVERS\Seagull” folder on the CD-ROM, ensure the file “xp.inf

H-Class 155 Windows 95/98 Driver and Port Installation (continued) 11 From the Windows desktop click Start / Settings / Printers. 12 After the P

156 H-Class Windows 95/98 Driver and Port Installation (continued) 15 In the Name or IP Address: field, enter the IP address of your printer. The P

H-Class 157 Windows NT 4.0 Driver and Port Installation (continued) 3 Double-click LPR Port. 4 In the top field enter the IP address of your pri

158 H-Class Windows NT 4.0 Driver and Port Installation (continued) 9 Browse to the “\DRIVERS\Seagull\Nt4\” folder on the CD-ROM, ensure the file “

H-Class 159 Windows NT 4.0 Driver and Port Installation (continued) 15 Your computer will now copy the necessary files from the CD-ROM. The dri

H-Class 7 2 Getting Started 2.1 Unpacking The printer has been carefully packaged to prevent transit damage. (Inspect the container for damage

160 H-Class Windows 2000 Driver and Port Installation (continued) 3 Select on Create a new port: and then select Standard TCP/IP Port from the drop

H-Class 161 Windows 2000 Driver and Port Installation (continued) 9 Insert the Accessories CD-ROM and click Browse. 10 Browse to the “\DRIVERS\Se

162 H-Class Windows 2000 Driver and Port Installation (continued) 15 Select No then Click Next. 16 Confirm your settings and then click Finish. 17

H-Class 163 Windows XP Driver and Port Installation 1 Start the Windows “Add Printer Wizard.” The following screen should appear. Click Next>.

164 H-Class Windows XP Driver and Port Installation (continued) 7 Confirm your settings and then click Finish. 8 Click on Have Disk. 9 Insert the A

H-Class 165 Windows XP Driver and Port Installation (continued) 13 Name your printer in the Printer name: field. Next select whether or not to s

166 H-Class

H-Class 167 Glossary alphanumeric Consisting of alphabetic, numeric, and other symbols. backing material The silicon-coated paper carrier mate

168 H-Class DPI (dots per inch) A measurement of print resolution, rated in the number of thermal elements contained in one inch of the printhead. A

H-Class 169 notched stock Media, typically tag stock, with holes or notches in the material that is used to signal the top-of-form. The printer mu

8 H-Class 2.1.1 Additional Requirements Other items can also be needed for operation: An interface cable (see Section 2.2.2); Applicab

H-Class 9 2.2.2 Connecting an Interface Cable The printer can be interfaced to a host device via Ethernet, Parallel, Serial, and USB ports. Fo

10 H-Class RS-232C cabling configurations and part numbers are shown below (contact your reseller for ordering information). USB Connection Th

H-Class 11 Using Memory Functions Download your files to the device using Windows Explorer or DMX Config; see FILE HANDLING DEFINITIONS in A

12 H-Class  To copy firmware stored on a module to the printer: 1. Press the TEST button then select User Defined Label. 2. Select the module

H-Class 13 3 Setting up the Printer 3.1 Media Loading Load media according to its type and source, after performing these prerequisites:

14 H-Class C. Slide the Media Guide outward. D. Rotate the Media Guide upward. E. Proceed according to the source of the media bein

H-Class 15 3.1.1 Internal Media Sources A. Slide Roll Media completely onto the Media Hub. B. Route the media under the Media Guide Ext

16 H-Class D. If loading media for the first time, or if switching media types, widths, or configurations, position the Media Sensor as detailed in

H-Class 17 3.1.2 External Media Sources A. Place the media supply (box or roll) parallel to and in-line with the Rear Media Loading Slot or B

18 H-Class E. If loading media for the first time, or when switching media types, widths, or configurations, position the Media Sensor as detailed

H-Class 19 3.1.3 Rewinding Media When equipped with the Internal Rewind option, outputs can be rewound or, with the addition of a Peel and Pre

Copyright Information CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corpor

20 H-Class C. Place the Arcplate on the front of the printer (as shown below) and tighten the Phillips Head Screw to secure it; or, to use the Peel

H-Class 21 F. Align the Tabs on the Rewind Core Adapter to the Slots in the hub, and then slide the Rewind Core Adapter onto the middle of the hu

22 H-Class H. Slide an Empty Media Core (3” diameter) onto the Rewind Core Adapter. I. Slide the Rewind Retainer into the Empty Media Core t

H-Class 23 L. Route the media back into the printer and around the media core (as shown below) then tape the leading edge to the media core. Rota

24 H-Class Unloading the Internal Rewinder To unload the Internal Rewinder, open the Locking Lever, remove the Rewind Retainer, and slip the roll o

H-Class 25 3.2 Media Sensor Adjustment Position the Media Sensor for proper label detection: A. Raise the Printhead Assembly. Note the Red Dot

26 H-Class C. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise. D. If necessary, return to Media Loading to c

H-Class 27 B. In the direction appropriate for the ribbon type being installed (Coated Side In or Coated Side Out), slide a Ribbon Roll complete

28 H-Class D. Route the ribbon up and around the Ribbon Take-Up Hub. Wrap the ribbon several times clockwise (as indicated by the directional arr

H-Class 29 3.4 Quick Calibration Quick Calibration fine-tunes the printer for your media and should be performed during initial setup or after sw

Agency Compliance and Approvals C US Listed UL60950-1: 2003 2nd Edition Information Technology Equipment CSA C22.2 No. 60950-1-07 2nd Edition

30 H-Class

H-Class 31 4 Using the Control Panel 4.1 Layout The Control Panel is an event-driven user interface composed of a graphics display and key

32 H-Class 4.1.1 The Display The Display (see Section 4.1) provides printer information: • Current time and date; • Soft Key Labels to deno

H-Class 33 4.1.2 Keypad Functions The Keys and Buttons of the Keypad (see Section 4.1) control printer functions: • The Soft Keys are mode-

34 H-Class 4.2 The System Menu The System Menu is composed of seven menu branches: MEDIA SETTINGS PRINT CONTROL PRINTER OPTIONS

H-Class 35 4.2.1 Media Settings The Media Settings menu contains label and ribbon settings, and printhead maintenance selections. Menu Item

36 H-Class Media Settings (continued) Menu Item Details RIBBON LOW OPTIONS Defines the response when THERMAL TRANSFER is selected and the ribbo

H-Class 37 Media Settings (continued) Menu Item Details PRINTHEAD CLEANING Controls printhead cleaning alerts and functions, where: CLEAN HEAD

38 H-Class 4.2.2 Print Control The Print Control menu contains print quality, throughput and formatting functions: Menu Item Details HEAT Con

H-Class 39 Print Control (continued) Menu Item Details PRESENT DISTANCE Sets the label stop position, where: (0 – 4.00 in.) AUTO 0.00 Is the

Important Safety Instructions The exclamation point within an equilateral triangle is intended to alert you to the presence of important operatin

40 H-Class 4.2.3 Printer Options The Printer Options menu contains module, file handling, and option functions: Menu Item Details MODULES Con

H-Class 41 Printer Options (continued) Menu Item Details PRESENT SENSOR Controls the Present Sensor or the Peel and Present option, where: MODE

42 H-Class Printer Options (continued) Menu Item Details SCANNER Controls the Linear Scanner option (see the Class Series 2 Programmer’s Manual f

H-Class 43 Printer Options (continued) Menu Item Details MIN READABLE HEIGHT Ensures bar code integrity by setting a minimum distance for iden

44 H-Class Printer Options (continued) Menu Item Details RFID Controls the RFID option, where:  If not detected, this selection will result i

H-Class 45 Printer Options (continued) Menu Item Details DSFID VALUE Sets the Data Storage Format Identifier value, where: (00 – FF) 00 Is

46 H-Class Printer Options (continued) Menu Item Details TAG DATA SIZE Sets the tag data size, where: 96-BIT Selects 96 bits (24 hexadecimal c

H-Class 47 Printer Options (continued) Menu Item Details LOCK AFTER WRITE Allows the tag to be locked after programming, where: ENABLED Lock

48 H-Class Printer Options (continued) Menu Item Details GPIO PORT Controls the optional Applicator Interface Card’s GPIO function, where: GPIO

H-Class 49 Printer Options (continued) Menu Item Details END OF PRINT Sets the type of output signal generated to indicate EOP, where: LOW

50 H-Class Printer Options (continued) Menu Item Details ERR ON PAUSE (APP2) Sets the output when a service required fault occurs (Applicator Int

H-Class 51 4.2.4 System Settings The System Settings menu contains operating, control, and formatting functions: Menu Item Details MENU MODE

52 H-Class System Settings (continued) Menu Item Details DOUBLE BYTE SYMBOLS Selects the code page (see the Class Series 2 Programmer’s Manual) u

H-Class 53 System Settings (continued) Menu Item Details Identifies the unique key number of the printer, in the form: vvvv-cwxx-yyyyyy-zzz Wh

54 H-Class System Settings (continued) Menu Item Details FORMAT ATTRIBUTES Defines the way overlapping text, bar codes, and graphics are printed,

H-Class 55 System Settings (continued) Menu Item Details SECURITY Allows menu password protection, where: SELECT SECURITY Enables or disab

56 H-Class System Settings (continued) Menu Item Details INPUT MODE Defines the type of processing that occurs when data is received, where: 

H-Class 57 System Settings (continued) Menu Item Details COLUMN EMULATION Allows the column dot count to be adjusted, where: (XXX – XXX DOTS)

58 H-Class System Settings (continued) Menu Item Details FONT EMULATION Allows font substitution, where: STANDARD FONTS Prints using standard

H-Class 59 System Settings (continued) Menu Item Details FAULT HANDLING Determines the label disposition and user action if a fault occurs,

i Contents Overview...1 1.1 About the Printer ...

60 H-Class System Settings (continued) Menu Item Details VOID DISTANCE Sets the distance to print VOID on a faulted label, where: (0.10 to

H-Class 61 4.2.5 Communications The Communications menu contains interface port and host control functions: Menu Item Details SERIAL PORT A

62 H-Class Communications (continued) Menu Item Details SERIAL PORT C Controls the settings for the optional Applicator Interface COM C (J4) p

H-Class 63 Communications (continued) Menu Item Details WLAN UNSECURED Selects WiFi operation, where: NO Exits the menu item without changi

64 H-Class Communications (continued) Menu Item Details SUBNET MASK Specifies the static Subnet Mask Address, where: 255.255.255.000 Is the ad

H-Class 65 Communications (continued) Menu Item Details FTP Sets File Transfer Protocol to transfer data, where: ENABLED Allows FTP. DISABL

66 H-Class Communications (continued) Menu Item Details NETWORK REPORT Allows viewing or printing of the network status report, where: VIEW Dis

H-Class 67 Communications (continued) Menu Item Details FEEDBACK CHARACTERS Allows the return of printer codes, where: ENABLED Sends the host

68 H-Class Communications (continued) Menu Item Details CNTRL-CODES (DATA) Determines how host Control Codes are handled, where: ENABLED Pro

H-Class 69 Communications (continued) Menu Item Details PROCESS SOH (DATA) Determines the response to an Immediate Command (e.g., Get Status, M

ii 4.1.1 The Display ... 32 4.1.2 Keypad Functions ...

70 H-Class Diagnostics (continued) Menu Item Details TEST REWINDER Tests the Powered Internal Rewinder, where: PERFORM TEST 001 TIMES Selects th

H-Class 71 Diagnostics (continued) Menu Item Details TEST SCANNER Tests the Linear Scanner, where: ALIGNMENT TEST Reads a bar code then displ

72 H-Class Diagnostics (continued) Menu Item Details PRINT Prints the data: SAVE Saves the data to an external storage device; see Section 2.2

H-Class 73 4.3 The Test Menu The (Quick) Test Menu contains resident format selections that are printed at selected heat and speed settings. Us

74 H-Class 4.3.2 Ribbon Test Label The Ribbon Test Label serves as a transfer function indicator for printers equipped with the thermal transfer o

H-Class 75 4.3.5 Print Configuration The Configuration Label provides current database information, including the Application Version, which can

76 H-Class

H-Class 77 5 Operating, Adjusting and Maintaining the Printer 5.1 Displayed Messages During operation the printer (when not in Menu or Test Mo

78 H-Class Prompts and Condition Messages (continued) Displayed Message Description Action / State CLEARING FAULTS The FEED Key was pressed foll

H-Class 79 Prompts and Condition Messages (continued) Displayed Message Description Action / State REMOVE RIBBON PRESS ANY KEY The TEST Key w

iii 5.3 Reset Methods ... 89 5.3.1 Soft Reset ...

80 H-Class 5.2 Calibration Calibration ensures correct media detection. Use Standard Calibration if the quick method (see Section 3.4) fails. 5

H-Class 81 Standard Calibration (continued) Step Action Displayed Message Comment E Proceed according to the media type: • Die-Cut – Rem

82 H-Class Standard Calibration (continued) Step Action Displayed Message Comment G Observe the calibration result. CALIBRATION COMPLETE Calibra

H-Class 83 Advanced Entry Calibration Step Action Displayed Message Comment A Turn ON the printer. CANNOT CALIBRATE -or- UNCALIBRATED Wait b

84 H-Class Advanced Entry Calibration (continued) Step Action Displayed Message Comment F Use the buttons to set the Gain Number to 00 and then p

H-Class 85 Advanced Entry Calibration (continued) Step Action Displayed Message Comment H Raise the printhead assembly then proceed according t

86 H-Class Advanced Entry Calibration (continued) Step Action Displayed Message Comment J Use the buttons to increment the Gain Number by one an

H-Class 87 Advanced Entry Calibration (continued) Step Action Displayed Message Comment L Use the buttons to set the Gain Number determined in

88 H-Class Advanced Entry Calibration (continued) Step Action Displayed Message Comment N Press the ESC Key. Use the buttons to scroll to PAPER

H-Class 89 Advanced Entry Calibration (continued) Step Action Displayed Message Comment R Press and hold the FEED Key until at least one label