Datamax O'Neil H-4310X Manuel de l'opérateur télécharger pdf (Page 119)

H-Class 109

General Resolutions (continued)

If experiencing this

problem…

Try this solution…

No power:

Check the following possibilities:

• Verify that the AC power cord is connected to the outlet and

to the printer, and that the Power Switch is ON;

• Verify that the AC outlet is functioning, or move the printer

to another location on a different circuit;

• Replace a possibly damaged AC cord;

• The line fuse may be blown (call for service); or,

• If using a tall model, possible disconnected or defective fan;

call for service.

No print using direct

thermal media (labels

advance normally):

Test the labels to be sure they react to heat then proceed

accordingly:

• If reactive, increase the HEAT setting in the software

program or via the menu (see Section 4.2.2); or,

• If not reactive, install direct thermal media.

No print using thermal

transfer media (labels

advance normally):

Examine the used ribbon for an image, then proceed

accordingly:

• If an image is on the used ribbon, verify that the ribbon was

properly loaded. (To identify the coated side, press the

sticky side of a label against the ribbon surfaces -- ink will

lift from the coated side.) Clean the printhead (see Section

5.5.1) and reinstall the ribbon (see Section 3.3); or,

• If no image is on the used ribbon, try the following:

Run a Test label, and if an image printed then ensure that

the protocol and port settings for the printer and host

match; see Section 4.2.5.

Increase the HEAT setting; see Section 4.2.2.

Verify that the media and ribbon combination is compatible;

see Section 7.3.

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Datamax O'Neil H-4310X Manuel de l'opérateur Page 119